Full Service Outsourcing

Outsourcing within the three functional areas of General and Administrative (G&A) Human Resources (HR), Finance and Accounting (F&A) and procurement has historically been dominated by single-process deals. But the emerging trend in the G&A marketplace is of full-service outsourcing. While a single-process HR outsourcing (HRO) deal may be that of payroll-process outsourcing, a full-service HRO deal would be structured to include multiple processes, such as payroll processing, benefits administration, time/labor management, regulatory compliance and/or recruiting. Similarly, a full-service F&A Outsourcing (FAO) deal might include a combination of general accounting, accounts receivable, tax and management reporting.

Xpert defines Full Service Outsourcing transactions as those that have multiple (usually three or more) processes in scope, a term of three or more years and a size of more than $1 million in Annual Contract Value (ACV). The size definition is adjusted for each functional area, given their unique characteristics. HR, for example, is segmented by the number of employees served; F&A by contract size; and procurement by annual expenditure on management outsourced.  Due to the mercurial impact to the bottom line, Full Service Outsourcing has become a requirement for many organizations to keep pace with market dynamics.

Contact us today to find out how Xpert Full Service Outsourcing can make a positive impact to your organization's bottom line and service level.